Refund & Exchanges

Refund & Exchanges

At Stepping on Clouds, we are committed to providing our customers with high-quality products and exceptional customer service. We understand that sometimes you may need to request a refund or exchange. This policy outlines our procedures for refunds and exchanges to ensure a seamless and satisfying shopping experience.

1. Refund Policy:

1.1 Eligibility for Refund:

  • To be eligible for a refund, you must request it within 30 days from the date of receiving your product.
  • Your item must be unused, in the same condition as you received it, and in its original packaging.
  • Certain products, such as personalized or perishable items, may not be eligible for a refund unless they are damaged or defective.

1.2 Refund Process:

  • To initiate a refund, please contact our customer support team at support@steppingonclouds.com within the specified timeframe.
  • Our team will provide you with instructions for returning the item.
  • Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 - 28 business days, depending on your credit provider.

2. Exchange Policy:

2.1 Eligibility for Exchange:

  • You can request an exchange for an item within 30 days from the date of  receiving your product.
  • The item must be in unused and original condition with all tags and packaging intact.
  • Exchanges are subject to product availability.

2.2 Exchange Process:

  • To request an exchange, please contact our customer support team at  within the specified timeframe.
  • Our team will provide you with instructions for returning the item.
  • Once we receive and inspect the returned item, we will verify its eligibility for exchange.
  • If eligible, we will process the exchange, and the replacement item will be shipped to you. You may be responsible for any price difference.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the item is faulty or damaged.

4. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately, and we will arrange for a return, replacement, or refund at no cost to you.

5. Cancellation Policy:

  • You may cancel an order within 24 hours of placing it. To cancel an order, please contact our customer support team.

6. Contact Information:

  • If you have any questions or need assistance with refunds, exchanges, or cancellations, please reach out to our customer support team at support@steppingonclouds.com.

This policy is subject to change without notice, and any updates will be posted on our website. It is your responsibility to review our refund and exchange policy regularly for any changes.

Thank you for shopping at Stepping on Clouds. Your satisfaction is our priority, and we are here to assist you with any concerns.